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    Privacy Policy

    Welcome to the Pilgrim website. The Pilgrim website is an owned property of Heavenly Secrets Private Limited. Pilgrim offers our users (collectively, "Users," "you," or " your") high-quality, skincare products (the "Products") through our website at www.discoverpilgrim.com (the " Site").

    This Privacy Policy explains what personal data we collect through the Site, how we use and share that data, and your choices concerning our data practices.

    By providing us with your personal data when using the Site, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use the Site. Before you submit any personal data to Pilgrim through the Site, please review this Privacy Policy carefully, and contact us at hello@discoverpilgrim.com if you have any questions.

    Information We Receive From Your Use of the Site:

    When you visit, use and interact with the Site, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit our Site, peak hours of visits, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access and visit our Site (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and Site-navigation pattern. In particular, the following information is created and automatically logged in our systems:

    • Log Data:
      Information (“log data”) that your browser automatically sends whenever you visit the Site. Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Site), browser type and settings, the date and time of your request, and how you interacted with the Site.

    • Information from cookies, pixel tags and other technologies:
      The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.

      We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website.

    • Device information:
      Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.

    • Usage information:
      We collect information about how you use our Site, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.

     

     

    How we use the information

    We use your Personal Data for the following purposes:

    To process your orders.
    This includes aspects such as processing your payments, dispatching products, tracking orders and providing you with related customer service, including communicating with you as necessary in connection with your orders. This processing is necessary to perform our contract with you.

    As necessary for certain legitimate business interests, which include the following:

    • To respond to your inquiries, comments, feedback or questions;
    • To customize your browsing and shopping experience on the Site. For example, we use the information on your use of Site features, including information that we obtain through cookies and other technologies, to better understand your needs and interests in order to personalize your experience by presenting products and offers tailored to your interests (as explained above under “Information from cookies, pixel tags and other technologies”)
    • To send administrative information to you, for example, information regarding the Site, and changes to our terms, conditions, and policies;
    • To analyze Site usage and provide, maintain and improve the content and functionality of the Site. For example, we regularly fix bugs or User experience issues that may be tied to particular user accounts. We use cookies and other technologies to analyze how users interact with our Site. And that analysis can help us improve the Site;
    • To conduct analytics to inform our marketing strategy and enable us to enhance and personalize the experience we offer to our users, including by creating User profiles to enable personalized direct marketing communications.
    • If you ask us to delete your data and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing;
    • To prevent fraud, criminal activity, or misuses of our Site, block prohibited reseller traffic, and to ensure the security of our IT systems, architecture and networks; and
    • To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.

    Marketing
    We may contact you to tell you about services or products we believe will be of interest to you. You may opt-out of receiving such emails by following the instructions contained in each promotional email we send you or by updating your user settings. In addition, if at any time you do not wish to receive future marketing communications, please contact us at hello@discoverpilgrim.com. If you unsubscribe from our marketing lists, we will continue to contact you via email regarding the provision of our Site and Products (i.e. to update you about your orders) and to respond to your requests.

    Contests, Surveys and Promotions
    From time to time, we may offer you the opportunity to participate in contests, giveaways and other promotions, and in surveys designed to help us improve the Site or our Products. Any Personal Data you voluntarily provide us in connection with such activities is subject to this Privacy Policy, to the extent applicable, and to any additional policies, terms and rules for those promotions and surveys provided at the time of data collection. Please ensure that you read relevant notices provided to you in the promotions and surveys web pages when we collect or process your personal data.

    Targeted Advertisements
    We may display targeted advertisements based on Personal Data. Pilgrim does not provide any Personal Data to the advertiser when a User interacts with or views a targeted advertisement. However, please be aware that by interacting with or viewing an advertisement the third party that served the ad may make the assumption that you meet the targeting criteria used to display the advertisement.

     

    Sharing and Disclosure of Information

    In certain circumstances we may share your Personal Data with third parties without further notice to you unless required by the law, as set forth below:

    • Vendors and Service Providers:
      To assist us in meeting business operations needs and to perform certain services and functions: providers of hosting, cloud services and other information technology services providers; our payment processor; order management services; e-commerce platforms; rating and reviews platforms; email communication and customer support services (including live chat); web analytics, marketing and digital advertising services Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us.

    • Business Transfers:
      If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction along with other assets.

    • Legal Requirements:
      If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Site, or the public, or (v) protect against legal liability.

    Data Retention

    We will keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

    If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt-out of receiving these communications and in accordance with our policies.

    To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case it is no longer Personal Data.

    Update your Information

    If you need to change or correct your Personal Data or wish to have it deleted from our systems, you may contact us at hello@discoverpilgrim.com. We will address your request as required by applicable law. You may also update your Personal Data from your user settings.

    Children

    Pilgrim does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Pilgrim through the Site, please contact us and we will endeavour to delete that information from our databases.

    Links to other websites

    The Site may contain links to other websites not operated or controlled by Pilgrim (“Third Party Sites”) , including social media services. The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact those sites directly for information on their privacy practices and policies.

    Security

    You use the Site at your own risk. We comply with industry standards to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from us in connection with our use of the Site, including purchases of Products, may not be secure. Therefore, you should take special care in deciding what information you send to us via the Site or e-mail. Please keep this in mind when disclosing any Personal Data to Pilgrim via the internet. We cannot control the actions of other Users with whom you may choose to share information. Therefore, we cannot, and do not, guarantee that information or content posted by a User on or through the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or third-party websites.

    Changes to the Privacy Policy

    The Site and our business may change from time to time. As a result, we may change this Privacy Policy at any time and when we do we will post an updated version on this page unless another type of notice is required by the applicable law. By continuing to use the Site or providing us with information after we have posted an updated Privacy Policy, or notified you if applicable, you consent to the revised Privacy Policy and practices described in it.

    International Users

    Pilgrim is a Global Brand and functions worldwide. We take steps to ensure that your Personal Data receives an adequate level of security protection where it is processed and your rights continue to be protected. For more information & clarity specific to a particular region, please contact us as described below.

    Contact us

    If you have any questions about our Privacy Policy or the information practices of the Site, please feel free to contact us at hello@discoverpilgrim.com